Right of withdrawal
You can cancel your contract declaration within 14 days without giving reasons in text form (e.g. letter, fax, email) or – if the thing is left to you before the deadline – by returning the thing. The period begins after receipt of this instruction in text form, however not before receipt of the goods by the recipient (in the case of the recurring delivery of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information obligations in accordance with Article 246 § 2 in conjunction with § 1 para 1 and 2 EGBGB as well as our obligations according to § 312e Paragraph 1 Clause 1 BGB in conjunction with Article 246 § 3 EGBGB. To meet the cancellation deadline, it is sufficient to send the cancellation or the item in good time.
The revocation must be sent to:
The following goods fall under the exceptions of Section 312d (4) BGB. There is no right of withdrawal or right of return for this.
1. Goods that are custom-made or clearly tailored to the personal needs or specification of the buyer.
a) Articles with the unique number created for you
b) Articles that were made with your desired number.
c) Articles made with your logo or photo.
d) Articles that were made with your desired text or name
Consequences of withdrawal
In the event of an effective cancellation, the services received on both sides must be returned and any benefits (e.g. interest) drawn up must be surrendered. If you are unable to return the performance received, in whole or in part, or only in a deteriorated condition, you may have to compensate us accordingly. This does not apply to the surrender of goods if the deterioration of the goods is solely due to their inspection – as you would have been able to do in a shop. You do not have to compensate for any deterioration caused by the intended use of the item.
You have to bear the costs of the return if the delivered goods correspond to the ordered ones or if you have not yet made the consideration or a contractually agreed partial payment at the time of the cancellation. Otherwise, the return is free for you. We will not accept parcels that are not prepaid. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the goods, for us with their receipt.
End of revocation